http://blogs.yufe.ca/transition Faculty of Education, York University - IT transition blog Wed, 09 Dec 2009 21:26:52 +0000 http://backend.userland.com/rss092 en Helpdesk procedures are now in place within the Faculty of Education and are available through the following methods: 1. Self-service website https://helpdesk.edu.yorku.ca is accessible through your MS Outlook/Entourage email credentials. Please login with your email ID and password and then click on 'New Request' to submit a support request. 2. Email Email helpdesk@edu.yorku.ca ... http://blogs.yufe.ca/transition/2009/12/09/helpdesk-services-for-faculty-of-education/ The EDU IT Team continue to respond to all queries that are sent to the helpdesk@edu.yorku.ca email address.  If you have an issue with your account, please email helpdesk@edu.yorku.ca with your full name, student number (if applicable) and a brief description of your problem. Initially, the EDU IT team has focused ... http://blogs.yufe.ca/transition/2009/09/22/email-update-helpdesk-service-and-mobile-devices/ Old email (pre September 4th 2009) is still available via Firstclass.  Firstclass can be accessed via your desktop installation or via the Firstclass web version. New email (September 5th 2009 onwards) is now delivered through MS Exchange.  This email can be accessed through http://webmail.edu.yorku.ca Current student account login details LOGIN ID: firstname_lastname@edu.yorku.ca PW: student ... http://blogs.yufe.ca/transition/2009/09/09/wheres-my-email/ All message delivery within Firstclass has been disabled. This includes internal messages and external messages. Message delivery has been switched to MS Exchange, which, for most users, is serviced through Outlook Web Access. Current student accounts and alumni accounts have been created with the format of firstname_lastname at edu.yorku.ca and the initial ... http://blogs.yufe.ca/transition/2009/09/04/update-and-support-details/ We have had to re-create Alumni accounts, and they will be available later on this morning . More details will be posted here as soon as we have them. http://blogs.yufe.ca/transition/2009/09/04/alumni-accounts-to-be-added-tomorrow-morning/ All current students should be able to login with firstname_lastname at edu.yorku.ca as their username and their student number as their password. Alumni accounts will be created over night and will also have the same login credentials, firstname_lastname at edu.yorku.ca and the student number as their password. Faculty member and instructor accounts ... http://blogs.yufe.ca/transition/2009/09/03/progress-at-930pm-on-change-over-day/ Outlook Web Access will be available on Friday, 4th September 2009. Current students can log into the system with the following details: User ID: firstname_lastname@edu.yorku.ca PW: your student number The service is available at http://webmail.edu.yorku.ca Specific support details (helpdesk contact details) will be posted on Friday morning. http://blogs.yufe.ca/transition/2009/09/02/email-login-details-for-current-students/ As of today (Monday August 31st) we are scheduled to transfer mail delivery services  from FirstClass to MS Exchange on Thursday September 3rd. FirstClass will still be available to access historical email and your new account details will be sent to your FirstClass account (this is applicable to Faculty, staff and ... http://blogs.yufe.ca/transition/2009/08/25/email-changeover-scheduled-for-august-28th/ DINER will open for registration on August 19th. A 'Getting started with DINER' resource has been created that offers step-by-step instructions and demonstration videos.  This resource is available at http://blogs.yufe.ca/diner http://blogs.yufe.ca/transition/2009/08/18/diner-opens-august-19th/ DINER - Discussion and Information Network for Education Resources will be open for self-service registrations within the next 7 -10 days. Once the site has been re-opened, you will be able to self register with your @edu.yorku.ca email address. DINER can be found at http://www.edudiner.ca http://blogs.yufe.ca/transition/2009/07/30/diner-will-open-shortly/